Terms of Service

Last updated: 1 April 2026

These Terms of Service govern your use of the BIX Wellness website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable legislation.

1. About Us

This website is operated by BIX Wellness.

Throughout the site, the terms “we”, “us” and “our” refer to BIX Wellness.

By visiting our website and/or purchasing products from us, you engage in our service and agree to these Terms of Service.

2. Use of Website

You agree not to use this website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the operation of the website.

You must not attempt to:

• gain unauthorised access to our systems
• interfere with website security
• transmit malicious software
• copy or reproduce website content without permission

All content on this website is the intellectual property of BIX Wellness unless otherwise stated.

3. Product Information

We make reasonable efforts to ensure product descriptions, images, ingredient information, pricing and other details are accurate.

However, we do not warrant that product descriptions or other content are completely error-free, current, or free from omissions.

We reserve the right to correct any errors or inaccuracies at any time without prior notice.

4. Health & Wellness Disclaimer

BIX products are wellness supplements and are not intended to diagnose, treat, cure or prevent any disease.

Customers should consult a qualified healthcare professional before using any supplement if they are:

• pregnant
• breastfeeding
• taking medication
• managing a medical condition

Individual responses to supplements may vary. BIX Wellness does not guarantee specific results or outcomes.

5. Product Use Responsibility

Customers are responsible for following the directions for use provided on product packaging.

BIX Wellness is not responsible for misuse, overconsumption, or use inconsistent with the recommended serving guidelines.

Customers are also responsible for reviewing the ingredient list to ensure the product is suitable for their personal dietary needs and allergies.

6. Orders

By placing an order, you agree that:

• all information provided is accurate
• you are authorised to use the payment method provided
• you are legally capable of entering into a binding contract

We reserve the right to refuse, cancel or limit orders at our discretion, including where we suspect fraudulent or unauthorised transactions.

7. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

We reserve the right to correct pricing errors before processing an order.

If a pricing error is discovered after an order is placed, we may contact the customer to confirm the correct price or cancel the order.

8. Shipping

Shipping timeframes provided on our website are estimates only and are not guaranteed.

Once an order has been dispatched, delivery is handled by third-party courier providers.

BIX Wellness is not responsible for delays caused by:

• courier disruptions
• public holidays
• weather events
• high parcel volumes

Risk of loss transfers to the customer once the parcel has been delivered to the shipping address provided.

9. Delivery Address

Customers are responsible for providing accurate shipping details.

BIX Wellness is not responsible for delivery issues caused by incorrect or incomplete addresses provided during checkout.

If a parcel is returned due to incorrect address information, additional shipping fees may apply before reshipment.

10. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Due to the nature of consumable wellness products, we generally do not accept returns for change of mind or opened products.

However, customers retain their rights under the Australian Consumer Law where goods fail to meet consumer guarantees.

11. Limitation of Liability

To the fullest extent permitted by law, BIX Wellness shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our products or website.

Our liability is limited, at our option, to:

• replacement of the product
• refund of the purchase price
• resupply of the product

Nothing in this clause excludes rights that cannot legally be excluded under Australian Consumer Law.

12. Intellectual Property

All website content including:

• logos
• product designs
• text
• graphics
• images
• branding

are the property of BIX Wellness and may not be reproduced, distributed, or used without prior written permission.

13. Promotions and Discounts

Promotional offers, discounts, bundles or free gifts may be subject to additional terms.

Promotions may be modified or withdrawn at any time without notice.

Where a refund is issued for an order that included a promotion, the value of the promotion may be deducted from the refund where permitted by law.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies or practices of third-party websites.

15. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of Australia.

Any disputes arising from the use of this website or purchase of our products shall be subject to the jurisdiction of Australian courts.

17. Changes to Terms

We reserve the right to update, change or replace any part of these Terms at our discretion.

Changes will take effect immediately upon being posted on this page.

Customers are responsible for reviewing these Terms periodically.

18. Contact

If you have any questions regarding these Terms of Service, please contact:

bixmoonnight@hotmail.com